Frequent Ask Questions (FAQ)

When can I receive my order after the payment?

Lead time mostly depends on the packaging and we will work out your order based on the special day pickup by purchaser. Nevertheless, for customization cookies design, we do recommend at least 3 weeks upon confirmation.
Do you have sugar free cookies?

No, we do not have sugar-free cookies cause sugar is one of the important binding agent in cookies baking process. We do have less sugar cookies such as Dark Chocolate Cookies, Maple Pretzel Cookies (100% using premium Maple Syrup) and Earl Tea Butter Ring which made from brown sugar
Is Venice Butter Cookies Box require chiller or freezer storing before and after open?

No. Venice Butter Cookies has perfect baking temperature and time control and each cookies is well baked guaranty. Therefore, we don't have humidity issues and require chilling or freezing steps. Once cookies box is opened, make sure close with dedicated cover once consumed to avoid cookies get damp before the best consume period.
Is Venice Butter Cookies products halal?

Venice Butter Cookies products on general sale in Malaysia are made without pork derivatives or alcohol. We are No Pork, No Lard, and No Alcohol. However, in Venice Butter Cookies did not apply for halal certification at this moment. We may do so in the future. For your information, our used ingredients are Muslim-friendly products.
Can I have my order shipped as a gift to another person or group of persons?

Yes, we can ship your cookies to any city in Malaysia or oversea. And you can add a personalized greeting card too. Please make notes/special instruction during ordering process at cart page or contact our customer service +016 951 0828 for more detail instructions/remarks/notes/requirements.
Are your cookies Gluten-free?

No, our cookies are not Gluten-free. At this time, we have not perfected a Gluten-free recipe. We are working on a recipe
Do you hand deliver service?

Yes, but limited to bulk quantities more than 200 boxes within Selangor area. For other states hand delivery, please contact our customer service +016 951 0828 for more details. We always pack our cookies box with care and use premium delivery services to make sure each cookies box is deliver in safe condition without any spoilage.
Do your cookies have added preservatives in them?

No, our cookies do not have any added preservatives to them. Therefore, our Venice Butter cookies box have short lifespan. Once open, the cookies need to be consume within 5-7 days.
Where can you buy Authentic Venice Butter Cookies products?

Through our e-commerce website: https://www.venicecookieshouse.com/marketplace Purchase online with delivery to get your Venice Butter Cookies Box. You may contact the customer services number +6016 951 0828 by directly WhatsApp your preference cookies and customer advisor will assist you on your purchase orders.
Why is Venice Butter Cookies products shelf life so short?

Our products do not use any preservatives and freshly bake based on each order. Therefore, Venice Butter Cookies is best to be consume within 5-7 days.
What payment options Venice Butter Cookies accept?

PayPal Bank transfer Touch and Go For Bank transfer and Touch and Go, you may contact our only customer service number +016 951 0828 (Ms Jasmine) for ordering detail, customization information and payment option. Remember to share your payment detail with Ms Jasmine once done. If you have any questions, don't hesitate to call or email Tel : +016 951 0828 Email : venicecookiesmy@gmail.com
Where can I reach customer services in a real-time?

Please contact us through WhatsApp's +6016 951 0828
Do you offer next day shipping?

No. Our butter cookies is prepare and bake according to each order. Since no preservative, our cookies have short lifespan. We need times to prepare each order, and not able to deliver on next day shipping. However, please contact our customer service +016 951 0828 for more inquiries and arrangement on urgent order. We will try our best to fulfill your request.
How to order custom cookies products?

We are welcome any enquiries for customization through the year. Kindly contact +6016 951 0828 for more information. Please allow 24 hours for a response and for urgent enquiries, you may direct call us.
Can I pick up my order?

Yes. Pick up address will be provided through WhatsApp communication once ready. You may mention dedicated day and time once our customer service contact you. Make sure you make specific request in the Notes/special instructions at the cart page. Pick-up days: Monday – Friday, except holidays.
What are the delivery coverage areas?

Our Venice Butter Cookies products cover most of the region in Malaysia. Please provide us the right information when purchasing our products.